Leading Australian tourism operators display the Quality Tourism Accredited Business logo. They've met specific criteria ensuring they are committed to exceeding your expectations with great customer service and the highest standards of business practice.
When you choose a business with the Quality Tourism Accredited Business logo, you can expect:
- Professional customer service
- Accuracy in advertising
- Sound environmental practices
- An appropriately licenced and qualified operator
- Adherence to a Code of Ethics
The Quality Tourism Framework (QTF) certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All Quality Tourism Accredited Businesses undertake regular on-site audits to ensure compliance. A Quality Tourism Accredited Business has:
- Licences & Permits: Ensures the business has all the required licences and permits.
- Insurance Details: Ensures the business has all required coverage including at least $10million in public liability insurance.
- Customer Service: Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
- Business Operating Systems: Ensures business has detailed and proactive operating systems ie. maintenance, health and safety, and cleaning schedules.
- Human Resource Management: Ensures management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
- Risk Management: Businesses must demonstrate documentation and implementation of risk management plans, as well as emergency and evacuation procedures.
- Economic Sustainability and Financial Systems: Ensures business complies with accounting standards, up-to-date record keeping and complies with consumer laws.
- Environmental Management: Business must demonstrate a documented and practical commitment to sustainable environmental practices.
- Code of Practice: Business must sign an industry code of ethics.
To find Quality Tourism Accredited Businesses in Western Australia, visit the Holiday in WA website.